Your store data deserves clear handling.

1. Who we are

Dukaan Ledger is a retail management platform designed for mobile shops and small retailers. It helps users manage stock, sales, customers, suppliers, expenses, investments, staff access, and credit records.

2. Information we collect

Depending on how you use Dukaan Ledger, we may collect and process the following categories of information:

• Account information such as your name, email address, phone number, and workspace or store identity.
• Business records you create in the app, including inventory items, IMEI information, sales records, customer and supplier details, expense records, investment records, and credit ledger entries.
• Staff and privilege data for users added to a store workspace.
• Technical information such as device type, app version, crash information, and sync timestamps.
• Subscription and entitlement information when paid plans are enabled, including Google Play purchase status, product identifiers, and plan verification details.

3. How we use information

We use information to:

• create and manage store workspaces and user access,
• save and sync business records across supported devices,
• provide dashboards, reports, search, and operational features,
• verify subscription or trial access where applicable,
• maintain security, detect misuse, and prevent unauthorized access,
• improve reliability, troubleshoot issues, and support users.

4. Services and infrastructure we use

Dukaan Ledger may use third-party infrastructure and platform services to operate the product. These may include:

• Firebase services for authentication, cloud data storage, and sync-related functions.
• Our own backend services hosted under Dukaan Ledger domains to support account security, service operations, and app management.
• Google Play services, including billing-related services where applicable.

If payments or subscriptions are processed through Google Play, payment processing is handled by Google. Dukaan Ledger does not store your full bank card details.

5. Data sharing

We do not sell your personal information. We may share data only in limited situations such as:

• with infrastructure providers that help us operate the app and related services,
• when required by law, legal process, or valid governmental request,
• to protect the security, rights, or integrity of Dukaan Ledger, our users, or the public.

6. Data storage and retention

Business records may be stored locally on your device for offline-first use and may also be synced to cloud services connected to your workspace. We keep data for as long as it is needed to provide the service, comply with legal obligations, resolve disputes, or enforce our terms and controls.

7. Security

We take reasonable technical and organizational steps to protect your information. However, no method of electronic storage or internet transmission is completely secure, so we cannot guarantee absolute security.

8. Children's privacy

Dukaan Ledger is intended for business and general adult use. It is not directed to children, and we do not knowingly collect personal information from children.

9. Your choices and control

You may be able to update or correct certain information from within the app or by contacting us. Workspace owners are responsible for managing staff access and business records created within their stores.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date above.

11. Contact us

If you have questions about this Privacy Policy or Dukaan Ledger's data practices, please contact us at support@dukaanledger.com.

You can also publish a support page on your website, such as https://dukaanledger.com/support.php, for faster customer communication.